Even in spite of our company’s mission to “Provide the best QUALITY, SAFETY and CUSTOMER SATISFACTION”, occasionally some unexpected events might happen during your vacations. For this reason, we have established our Refund & Cancellation Policy. We are proud to do so. Our policy is open, honest and not written with small prints.
The following information sets forth the Refund and Cancellation Policy for advance online reservations as well as direct purchase at any of our on-site dive centers for:
Pro Dive México, SA de CV
km 269.5 carretera Chetumal-Pto. Juarez
Puerto Aventuras, Q. Roo
Solidaridad, México, CP 77750
We recommend a separate travel and cancellation insurance provided by your local insurance company.
This is what we guarantee!
Cancellation policy for diving, snorkeling and other excursions
* 4,5% charges applies.
Pro Dive Mexico is happy to offer our special room rates directly to the customer as part of our diving package. We are not an agency and offer this as a service, and therefore we cannot be responsible or interact on any complaint, room preference, overbooking and hotel availability. Please address this directly with the hotel/resort management in question, as they can act immediately.
You may cancel or change your prepaid resort reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for that specific resort reservation. We have to follow their policy guidelines. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
For the diving part of this package, above Refund Policy 1.1 applies.
For the hotel/resort part of the package, this Refund Policy 1.2 applies also.
* 4,5% charges applies.
Hotel policies can change without prior notice (we obey hotel policies).
Pro Dive International strongly recommends to purchase extra insurance for Liveaboard trips. Pro Dive International is not responsible for cancellations due to weather conditions.
Refunds will be issued to the original form of payment that you used upon purchase. The accreditation terms are subject to existing bank clearing regulations, which are not controlled by Pro Dive International. In some cases, it may take up to 45 days for purchases made locally at the dive/water sports center to see the refund reflected on your account due to country and bank regulations.
Pro Dive International will do everything possible to solve any dispute. Please give our team a chance to solve any conflict you have, by addressing them before you fly back home. Here we have the best possibility to serve you!
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Thank you very much for choosing Pro Dive Mexico.