Frequently Asked Questions

Newbie or pro? We’ve got you covered 🙂

Operations Related

Is it easy to get to you?

YES! Definitely!

Direct flights are operated from major airports in the US, Canada and the EU to Cancun, and additionally from major US airports directly to Cozumel.

Once landed, it´s easy to either catch a shuttle bus to the main stops along the Riviera Maya or a taxi taking you directly to your hotel.

If you book with us online, our in-house transportation department can fully assist you with your airport return shuttles no matter where you land, including ferry transfers.

How many boats do you have, and how many divers fit on your boats?

Pro Dive International’s boat fleet currently counts 5 boats operated on the Riviera Maya and 5 boats in Cozumel, each fitting between 12 and 20 divers.

How many dives do you do per day?

We provide up to 4 departures daily from either hotel jetty, off shore or a private harbor.

How long does it take to get to the reefs?

Local dive sites can usually be reached with a 5-10 min boat ride; while some of the specialty dives sites take up to 30 min.

Where is the dive center?

All our dive centers are located right on the beach of our partner hotels. In order to make diving with Pro Dive Intrnational possible for all our guests, we offer competitive transportation rates from all resorts along the Riviera Maya.

How big are your dive groups?

Max. 8 certified divers per instructor, grouping depending on their certification level, Cenotes max. 4 per guide.

Do you have emergency procedures in place?

In 11 years of operations and 9 PADI 5* Dive Centers along the Riviera Maya and Cozumel, we are proud to have a clean record due to highest safety standards.

Standard First Aid Kit and emergency oxygen are available on all boats.

All our guides are fully certified Dive Master Trainers, who will ensure highest safety standards at all times. We are also very happy to share with you that our PADI 5 STAR CDC CENTER belongs to the top training centers in Mexico, and we are the leading PADI CDC (Career development Center) in this area!

Our employees from beach boy to instructor are trained in the management of Medical First Aid.

Where is the closest hyperbaric chamber?


International SSS NETWORK  – Medicina Hiperbarica Integral
Calle 5 Sur # 21-B Cozumel
Centro QR 77600, Mexico
Phone:+52 (987) 872 1430

Riviera Maya – Playa Del Carmen

SSS NETWORK – Playa International Clinic
Avenida 10 Esq. 28 Nte., Playa Del Carmen
Centro QR 77710, Mexico
Phone: +52 (984) 873 1365/1216

How do I get to your dive center, if I do not stay near one of your bases?

Get in touch with our reservations team! We are able to provide you return transfers between your hotel and our dive center at only USD 12 p.p. per day.

Payment related

Training related

How long does a certified course take?

2-4 days (links to training options)

Can we have a French speaking instructor for my course?

All our instructors are able to teach in several languages. If you inform us about your language requirements ahead of time, we will do our very best to allocate our instructor for your course in your preferred language.

Equipment related

What is the brand of your equipment?

Scuba Pro for BCD’s, Regulators, Cressi for masks, snorkels, fins, wetsuits, all between new and 3 years of service

How often do you maintain your equipment?

Our maintenance department performs monthly maintenance on equipment.

Who fills your tanks?


We operate our own Air and Nitrox compressors at our Cozumel Dive Centers

Riviera Maya

External service provider, mainly Cuzel and Pro Air

Can I clean and store my equipment at your base?

Please feel free to clean and store your equipment at our dive center during your stay. Our bodegero will allocate a box with your name for you.

What size and material do your tanks have?

12l aluminum tanks with air, or for certified PADI Enriched Air Nitrox divers 12l aluminum tanks with Nitrox.

What access do your tanks have, and do I need to bring an adapter?

We have DIN as well as INT available, otherwise provide adapter.


Do I need a long wetsuit?

The average temperature moves between 27 to 29. Most divers are comfortable diving with a 3mm shorty, however, for multiple dives a long wetsuit is probably preferred.

For Cenotes dives, we highly recommend to wear a long 5mm wetsuit due to lower temperatures around 23 degrees.

Can I dive without certification?

Sure, our Discover Scuba Diving experience will teach you a few basic skills of scuba diving during a brief theory and confined water session, before joining our dives to enjoy the stunning underwater world. Check for medical requirements.

What is the best season to visit?

It is always the best season of the year to visit us to explore the beautiful coral reefs, colorful fish, turtles, wrecks and the cenotes among many other sites in our exotic Mexican paradise! Each season has its highlights, and depending on your preferences, you might want to consider traveling between June and September to swim with the biggest fish in the ocean, the Whale Shark, between December and March to either snorkel with the fastest fish, the Sailfish or if you are an experienced diver looking for an adrenalin kick, to dive with Bull Sharks.

Can I take my bag onboard?

Generally we would recommend not bringing unnecessary items on the boat (particularly anything that that you would not want to get wet), but certainly a small bag of essential items is possible.

Do you provide water on board?

Water will be provided at the base and onboard.

Did not find the answers?

In case you have not found your answers here or you have more inquiries to ask, please feel free to drop us a message and we will contact you very soon.

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